Overview
High-fidelity dual-channel recordings of scripted bilingual support calls covering billing, shipping, cancellations, onboarding, and troubleshooting. Agents and customers read scenario-driven prompts in Spanish and English with accent diversity across MX, US Hispanic, and ES contributors. Every clip includes human transcript, intent labels, sentiment scores, and compliance flags.
Highlights
- Accent-balanced agent/customer pairs for code-switching and bilingual intent modeling
- Diarized dual-channel WAV @48kHz with separate metadata for agent vs customer
- Scenario pack covers refunds, loyalty points, device activation, and outage escalations
Deliverables
Files
48kHz dual-channel WAV, agent/customer JSON transcripts, turn-level intent + sentiment CSV
Labels
intent, disposition, guideline_compliance, escalation_flag